Answering service for property management companies
Tenants call at midnight. Owners expect the emergency clause in the management agreement to actually work. Property managers end up carrying a personal phone that never stops.
EZO answers tenant and owner calls around the clock, separates real emergencies from tomorrow's work orders, and follows the escalation and vendor rules you set for each property.
Agents identify the property and unit first, then work the script for that portfolio. Routine issues become documented work orders; the situations on your emergency list get escalated immediately.
A good maintenance message saves a truck roll. We capture the problem, its location in the unit, how long it has been happening and whether the tenant grants permission to enter.
You define the emergency list; we apply it. No heat in winter, no water, an active leak, a lockout, smoke or a security concern each get the escalation path you assign.
When you authorize it, agents contact the approved vendor for that property, relay the work order details and confirm back to your manager — so the response starts before morning.
Rental inquiries arrive in the evening because that is when people search. A live answer captures the prospect instead of losing them to the next listing.
Owner calls, vendor callbacks and general office calls each route to the right person, with non-urgent items queued for business hours instead of interrupting the on-call manager.
Intake fields are built with you before go-live, so every message arrives with the details your team needs to act on it.
24/7 tenant answering with per-property escalation rules, from $100/month.
