Answering service for restoration companies
Water losses do not get smaller while a homeowner leaves voicemails. EZO answers live, captures the loss details your estimator and crew chief need, and escalates according to the dispatch rules you set.
24/7 emergency intake • Loss-detail capture • Immediate crew notification
Almost every restoration job starts as an emergency at an inconvenient hour: a supply line lets go overnight, a fire is knocked down at midnight, a storm floods a street on a Sunday. The property owner, the plumber on site, or an adjuster is calling — and they are calling more than one mitigation company.
Your crews are already on a loss or asleep between shifts. Missing the first call does not just cost one job; it can cost the plumber, agent or property manager referral relationship that would have sent the next ten.
Water damage
Supply-line breaks, appliance failures, sewage losses, multi-floor water travel.
Fire damage
Post-suppression board-up, smoke and soot cleanup, contents handling.
Flooding
Basement and ground-floor flooding, groundwater intrusion, sump failures.
Mold
Visible growth, musty odor, testing and remediation-scope inquiries.
Storm damage
Wind, hail and tree impact with emergency tarping or board-up needs.
Insurance-related calls
Adjusters, agents and carrier program referrals needing quick confirmation.
Emergency mitigation is a race. Answering live is how you get on site before the competitor who called back in the morning.
Your emergency intake form is built with your production team so the first call captures enough to mobilize, not just enough to call back.
Calls forward to EZO when your office is closed, already on the phone, or simply unable to pick up.
Agents use your greeting and follow your written instructions, so callers feel like they reached your office.
Warm transfer, on-call notification, detailed message, intake form, appointment request, or text alert — whatever your instructions say.
You receive organized details instead of a vague voicemail, and your staff can go straight to serving the customer.
“A pipe burst upstairs while we were out and there's water coming through the kitchen ceiling on the first floor.”
Your crew chief answers already knowing it is a two-floor water loss with ceiling involvement, so the right equipment leaves the shop the first time.
Restoration marketing promises 24/7 response. EZO makes that promise true on the nights your team is stretched across active jobs.
During a regional event your office phone becomes useless — everything is busy at once. Roll unanswered lines to EZO and every caller still reaches a person who logs the loss.
You keep control of dispatch decisions; EZO makes sure the calls, adjusters and referral partners are captured while your team is in the field.
Restoration triage is not one-size-fits-all. Your instructions decide which losses mobilize a truck tonight and which get a morning estimate visit.
Live pickup on an active water loss is the strongest advantage in emergency mitigation.
Plumbers, agents and property managers keep referring companies that answer.
Loss type, affected area and source status arrive before the truck loads.
Your emergency line is answered live every hour of the year.
Storm and freeze events produce surges that overflow answering can hold.
Claim numbers, referral sources and timestamps recorded on every loss.
Plans are matched to your call volume, so a two-truck operation is not paying for a national contact center. Use EZO around the clock or only when your own staff cannot pick up.
Send us your emergency intake form and escalation ladder, and every loss call will reach a live agent.
