Answering service for towing and roadside companies
A driver on the shoulder is not going to wait for a callback. EZO answers your line live, pins down the exact location and vehicle details, and pushes the call to the driver you designate.
24/7 roadside intake • Exact location capture • Driver dispatch notification
Towing customers are stressed, often unsafe, and frequently on a highway shoulder with poor signal. They dial the first result, and if nobody answers they dial the next one twenty seconds later.
Your drivers are the problem and the solution: they are the ones who should be on the hook, not on the phone. A driver winching a car in the rain cannot take three calls, and a small fleet cannot staff a dispatcher for the 1 AM to 6 AM window when a lot of the volume lands.
Breakdowns
Won't start, overheating, transmission and drivability failures.
Accidents
Collision recovery, police-directed tows, drivable versus non-drivable.
Lockouts
Keys locked in the vehicle, including children or pets inside.
Flat tires
Spare available or not, wheel damage, roadside change versus tow.
Jump starts
Dead batteries in driveways, lots and on the roadside.
Vehicle recovery
Off-road, ditch, snow and mud recovery needing the right equipment.
In towing, the company that answers on the first attempt has the first opportunity to win the tow, because stranded drivers rarely wait on a callback.
Your dispatch questions are scripted so drivers get a location they can actually find and equipment they can actually use.
Calls forward to EZO when your office is closed, already on the phone, or simply unable to pick up.
Agents use your greeting and follow your written instructions, so callers feel like they reached your office.
Warm transfer, on-call notification, detailed message, intake form, appointment request, or text alert — whatever your instructions say.
You receive organized details instead of a vague voicemail, and your staff can go straight to serving the customer.
“My car died on the highway and I'm on the shoulder with my kids in the back — I don't know exactly where I am.”
Your driver receives a location they can drive to, a vehicle description, and a service type — no callback loop with a panicked customer.
Breakdowns, lockouts and accidents cluster into nights, weekends and bad weather. That is the coverage window that decides your monthly call count.
Many towing companies route calls straight to a driver's cell. When that driver is under a truck, the call dies. Roll unanswered calls to EZO after a set number of rings and the customer still reaches a person.
Use EZO for the whole night, only for overflow, or only during storms — the forwarding rules are yours.
Your equipment and coverage area determine what you can accept. We ask what you tell us to ask, in the order you want it asked.
Live pickup at 2 AM is the difference between your truck rolling and the next listing's.
Drivers stop juggling incoming calls while operating equipment.
Agents work callers to a real, findable location before dispatch.
Vehicle details and service type mean the correct equipment is sent.
Snow and ice nights produce simultaneous calls that overflow answering can hold.
Scared callers get a calm, scripted response every time.
Plans are matched to your call volume, so a two-truck operation is not paying for a national contact center. Use EZO around the clock or only when your own staff cannot pick up.
Give us your coverage area, driver rotation and payment rules, and we will start answering tonight's roadside calls.
