Can you tell the difference between a real plumbing emergency and a slow drain?

We do not make plumbing judgments. We ask the screening questions you write — is water actively running, is the main shut off, is there sewage in the home — and apply your rules to decide whether to dispatch or schedule.

Can agents walk a panicked caller to their shut-off valve?

Agents can read a short instruction you provide, such as asking the customer to close the main water valve, exactly as written. We stay inside your script and never improvise repair advice.

Do you quote plumbing prices?

Only what you authorize. Most plumbing companies have us disclose a trip or diagnostic fee and leave all repair pricing to the plumber on site.

Can EZO handle commercial and property-manager calls differently?

Yes. Calls from a property manager, restaurant or facilities contact can follow a separate script, escalation path and after-hours authorization process than a homeowner call.

How fast can coverage start?

Most plumbing accounts are live within a few business days once your script, on-call list and escalation rules are confirmed. Forward your line when you want us answering.

Answering service for plumbing companies

24/7 Answering Service for Plumbing Companies

Water does not stop at 5 p.m. A burst supply line, a backed-up main or a water heater flooding a finished basement turns into a call within seconds — and the plumber who answers live has the first opportunity to win the job.

EZO answers your plumbing line live 24/7, screens the call with your questions, and either dispatches your on-call plumber or books the visit for the morning.

Get a Free Call Coverage Review Call 888-913-0788 Get coverage for your business

Burst pipes, leaks and active water damage

The first question on an active-water call is whether the water is still running. Agents follow your shut-off instructions verbatim and escalate on your terms, so your plumber gets a call that is already triaged.

Burst and frozen supply lines
Water heater failures and leaking tanks
Ceiling and wall leaks from upstairs fixtures
Whether the main shut-off has been closed

Sewer backups, clogs and no-water calls

Not every clog is an emergency and not every emergency sounds like one. Your screening questions decide which calls wake somebody up and which land on tomorrow's schedule.

Sewage backing up into tubs, showers or floor drains
Whether any working toilet remains in the home
Complete loss of water to the property
Slow drains and recurring clogs booked as standard service

After-hours, weekend and holiday answering

Cover only the hours you need. Nights and weekends are the highest-value window in plumbing, and holidays — especially the long weekends when a house full of guests overloads a system — produce the calls competitors miss.

Evenings, overnights, weekends and holidays
Freeze-event surge coverage
Coverage while your team is on a large job

On-call plumber escalation

Give us the rotation and the wait time between attempts. We call, text and, if nobody confirms, move down the list until we reach a human — then confirm back to the customer that help is coming.

Weekly or nightly on-call rotations
Primary, secondary and owner escalation tiers
Confirmation callback to the customer
Non-urgent messages queued for morning dispatch

Appointment scheduling and customer intake

For non-emergency work we run your booking script: service area, fixture type, access details and arrival window, delivered to your dispatcher by text or email.

Service-area qualification
Drain cleaning, fixture install and repipe requests
Estimate and inspection requests
Repeat-customer lookup by address or phone

Overflow when your office is buried

During a freeze or a storm, one office phone cannot hold the volume. Overflow answering catches the calls your team cannot reach, with AI receptionist backup coverage as an added continuity layer during spikes.

Simultaneous inbound calls
Rollover from busy office lines
Continuity during staff absences

What we collect on a plumbing call

Intake fields are built with you before go-live, so every message arrives with the details your team needs to act on it.

Caller name, callback number and property address
Is water actively running or leaking right now
Has the main shut-off valve been closed
Fixture or system involved: toilet, water heater, main line, supply line
Signs of sewage or contaminated water
Whether the home has any working water or toilet
Residential, commercial or property-manager caller
Existing customer or prior service at the address
Authorization contact for commercial work
Access notes: gate codes, pets, crawlspace or basement entry

Frequently asked questions

Can you tell the difference between a real plumbing emergency and a slow drain?: We do not make plumbing judgments. We ask the screening questions you write — is water actively running, is the main shut off, is there sewage in the home — and apply your rules to decide whether to dispatch or schedule.
Can agents walk a panicked caller to their shut-off valve?: Agents can read a short instruction you provide, such as asking the customer to close the main water valve, exactly as written. We stay inside your script and never improvise repair advice.
Do you quote plumbing prices?: Only what you authorize. Most plumbing companies have us disclose a trip or diagnostic fee and leave all repair pricing to the plumber on site.
Can EZO handle commercial and property-manager calls differently?: Yes. Calls from a property manager, restaurant or facilities contact can follow a separate script, escalation path and after-hours authorization process than a homeowner call.
How fast can coverage start?: Most plumbing accounts are live within a few business days once your script, on-call list and escalation rules are confirmed. Forward your line when you want us answering.

Answer every emergency plumbing call

Send us your on-call rotation and emergency criteria — live answering plans start at $100/month.