Answering service for dental practices
A new patient who reaches voicemail calls the next practice on the list. EZO answers with your greeting, collects new-patient and insurance details, takes appointment and rescheduling requests, and follows your protocol for dental emergencies.
Live answering • New-patient intake • Emergency protocol routing
Front desk staff are with patients, on hold with insurance, or at lunch — and that is exactly when the phone rings. A new-patient call is worth far more than the ring it takes to answer it, yet it is the easiest call to lose.
After hours, the pattern shifts to pain. A broken tooth or a swollen jaw at 9 PM sends people searching for whoever answers, and that call often becomes a long-term patient relationship for the practice that picked up.
Appointment requests
New and returning patients asking for the first available opening.
Rescheduling
Cancellations and changes that should be refilled, not lost.
Emergency dental calls
Severe pain, swelling, broken or knocked-out teeth, lost crowns.
New-patient inquiries
Accepting patients, services offered, first-visit expectations.
Insurance questions
Which plans you accept and what documentation to bring.
Office-hour questions
Hours, location, parking and directions.
Patients calling about pain or a new appointment usually call more than one office. The practice that answers live schedules the visit.
Agents follow your front-desk script and collect what your scheduler actually needs — without giving clinical advice.
Calls forward to EZO when your office is closed, already on the phone, or simply unable to pick up.
Agents use your greeting and follow your written instructions, so callers feel like they reached your office.
Warm transfer, on-call notification, detailed message, intake form, appointment request, or text alert — whatever your instructions say.
You receive organized details instead of a vague voicemail, and your staff can go straight to serving the customer.
“I bit down on something hard and part of my molar broke off — it's sore and I'm not a patient there yet.”
Your scheduler opens a complete new-patient record with insurance details and an urgency note — no clinical advice given, no callback needed to gather basics.
Evening and weekend coverage turns emergency searches into scheduled visits, and it keeps existing patients from ending up in an urgent-care chair.
Your team answers first. When both lines are busy or the desk is with a patient, calls roll to EZO after the rings you specify instead of hitting a hold loop.
That single change usually recovers the new-patient calls a practice never knew it was missing.
Clinical decisions stay with your doctors. Agents read your prepared wording, apply your urgency definitions, and stay inside the scheduling boundaries you set.
Live pickup on a first-time call is the single largest source of lost production.
Reschedule calls are captured with preferred windows so gaps get refilled.
Your team can stay with the patient in the chair instead of chasing the phone.
Lunch, evenings, weekends and holidays are all answered live.
Every caller hears your greeting and your intake questions.
Insurance, urgency and preferred times arrive together, not as a vague voicemail.
Plans are matched to your call volume, so a two-truck operation is not paying for a national contact center. Use EZO around the clock or only when your own staff cannot pick up.
Share your front-desk script and emergency protocol, and we will cover the hours your phone currently goes unanswered.
