Answering service for pest control companies
Someone sees a roach at 9 PM or wasps over the front door on a Saturday. They call three companies and book with the first live person. EZO answers your line, qualifies the pest and the address, and gets the appointment on your board.
24/7 live answering • Service-area screening • Appointment booking
Pest calls are emotional and immediate. A rodent in the kitchen or bed bugs in a bedroom produces a caller who wants a person on the phone right now, and who will keep dialing until they get one.
Your route managers and technicians are in attics and crawlspaces. Your office closes at five, but the sightings happen at night. Every unanswered ring in the spring surge is a treatment somebody else sold.
Rodents
Mice and rats indoors, droppings, noises in walls, food-service sightings.
Bed bugs
Bites, mattress evidence, pre-move-in inspections and tenant complaints.
Termites
Swarms, mud tubes, damaged wood, real-estate inspection deadlines.
Wasps and hornets
Nests near entryways, stings, activity around play areas.
Emergency infestations
Restaurant, healthcare and childcare situations under inspection pressure.
Recurring service
Quarterly plan questions, retreatment requests, rescheduling.
The pest control company that answers live gets to ask the qualifying questions. Everyone else gets a voicemail from a customer already booked elsewhere.
Your qualifying script and service map are configured up front, so calls arrive priced-ready instead of as a name and a number.
Calls forward to EZO when your office is closed, already on the phone, or simply unable to pick up.
Agents use your greeting and follow your written instructions, so callers feel like they reached your office.
Warm transfer, on-call notification, detailed message, intake form, appointment request, or text alert — whatever your instructions say.
You receive organized details instead of a vague voicemail, and your staff can go straight to serving the customer.
“I just found a mouse in my kitchen and there are droppings under the sink — how soon can someone come out?”
Your route manager opens a qualified, in-territory job with the details needed to price and schedule it — no callback required.
Pest customers rarely call from work at 2 PM. They call after they see something, which is usually evenings and weekends when your office is dark.
The first warm weeks can produce more calls in a day than winter produces in a week. Roll unanswered lines to EZO after a set number of rings and keep every lead in your pipeline.
Many pest control companies increase coverage from spring through early fall and scale it back in winter.
Nothing wastes a route like a job outside the territory or a quote nobody authorized. Your instructions control both.
Live pickup on a first-time pest call is the single biggest factor in winning it.
Territory screening happens before anything is promised to the caller.
Reschedules and arrival-window questions stop interrupting production.
Increase coverage for the spring surge and dial it back in the slow months.
Pets, children, access notes and pest history arrive with the appointment.
Every caller hears your greeting and your qualifying questions, in the same order.
Plans are matched to your call volume, so a two-truck operation is not paying for a national contact center. Use EZO around the clock or only when your own staff cannot pick up.
Give us your service map and qualifying questions, and we will answer the calls your office cannot get to.
