Answering service for pest control companies
Pest control is a lead-response business. Somebody sees a roach at 9 p.m. or wasps over the front door on a Saturday, calls three companies, and books with the first one that answers a live person.
EZO answers your line when your office is closed or your route managers are on the phone, qualifies the caller against your service area, and books or routes the job.
Most pest calls are new business. Agents run your qualifying script — pest type, property type, severity and history — so your office receives a lead it can price and schedule rather than a name and number.
Nothing wastes a route like a job outside the territory. We check the address against your service map first and, when a caller is outside it, follow the wording you provide instead of booking.
Recurring-service customers call constantly to move an appointment, ask when the technician is coming or request an extra visit between treatments. Those calls do not need your office manager.
Some calls need faster attention than a routine booking: stinging insects near an entrance, a rodent inside a restaurant, bed bugs before a move-in. Your rules decide which ones get flagged.
Spring and the first warm weeks produce more calls in a day than winter produces in a week. Overflow answering keeps that volume off voicemail, with AI receptionist backup coverage adding continuity during spikes.
Property managers, restaurants and facilities contacts follow their own intake path, including site contacts, access windows and documentation requirements.
Intake fields are built with you before go-live, so every message arrives with the details your team needs to act on it.
Live answering from $100/month, with service-area screening and booking built into your script.
