Answering service for electrical contractors
Electrical calls arrive with urgency attached: half the house is dark, a panel is buzzing, a storm took the service line down. EZO answers live, records exactly what the caller is describing, and applies the escalation rules your licensed electricians set.
Agents follow your script word for word on safety language — we document and route, your electricians diagnose.
Most after-hours electrical calls start with lost power. We capture what is out, when it started, and whether the neighborhood is affected, so your electrician knows before the drive whether it is a service call or a utility issue.
Burning smells, sparking outlets, hot panels and downed lines follow the highest-priority path you define, including any 911 instruction you want read to the caller first.
Licensed staff is scarce after hours, so escalation has to be precise. We follow your rotation, your attempt intervals and your fallback contact — and we log every attempt with timestamps.
Non-urgent work — panel upgrades, EV charger installs, lighting, ceiling fans, code corrections and inspections — is captured with your booking questions and passed to your scheduler.
When a storm rolls through, your office line stops being enough. Overflow answering absorbs the surge; AI receptionist backup coverage adds continuity when calls stack up at the same moment.
Facility contacts need a different conversation than homeowners. We can capture purchase-order details, site contacts and authorization steps before dispatching.
Intake fields are built with you before go-live, so every message arrives with the details your team needs to act on it.
Give us your escalation criteria and on-call rotation. Live answering plans start at $100/month.
